CAPS (Accelerated Performance Series) is your employee skill development solution.  Need to supplement existing curriculum?  Or, need to implement a performance improvement initiative quickly and effectively?  This curriculum is designed to provide essential skills for a range of roles - from emerging and first time supervisors to entry level frontline employees. 

   

  Provide your entry level with the skills to
impact patient experience.




Benefits:
  • Implements Rapidly
  • Closes Skills Gaps Entry and Mid-level Associates
  • Target a Single Unit or the Entire Enterprise
  • Enhances:
    • Leadership Skills - Critical Thinking, Problem Solving
    • Professionalism - Communications, Grammar, Patient Safety & Satisfaction
  • Reduces or Eliminates the Need to Develop Internal Curriculum

Attributes:

  • Instructor-led, Classroom Seminars
  • Healthcare-Specific Curriculum
  • Flexibility:
    • Supplement existing curriculum or choose from this series
  • Blended Learning Model:
    • Interactive DVDs, Workbooks, On-line Modules
  • Patient Service Representative Training – supplement existing programs with our Critical Thinking and Writing skills courses. (right)
     
  • Administrative Assistant Academy – Grammar, Writing, Communication in the Workplace

  • Emerging Leader ½ Day Seminar - Critical Thinking and Problem Solving.

  • Coding, Scheduling and Registration Full Day Seminar - Medical Terminology, Communications.

Healthcare-Specific Content


Mastering Communication in the Workplace

  • Distinguish between verbal and nonverbal communication
  • Understand the steps in the communication process
  • Recognize and identify different communication styles
  • Exercise effective communication skills that meet patient safety and satisfaction standards
  • Realize the importance of being a team player
  • Learn about basic tools for managing conflict situations

Mastering Communication in the Workplace


Principles of Patient Satisfaction and Safety

  • Recognize the importance of the HCAHPS survey
  • Cite reasons why patient satisfaction scores are important to you, and ways you can take ownership in making a positive impact
  • Define a safe healthcare environment
  • Understand the importance of “first, do no harm”
  • Recognize the different influences upon patient safety
  • At the Individual level—(including patients, caregivers, visitors, and you)
  • At the Organizational level—(meaning, your hospital)

Principles of Patient Satisfaction and Safety


Effective Problem Solving

  • Understand the steps in the problem solving process
  • Learn how to clarify a problem and determine the root causes of problems
  • Utilize creative thinking techniques to develop solutions
  • Apply the problem solving process to proactively implement solutions


Effective Problem Solving


Critical Thinking Skills

  • Use critical thinking skills to improve decision making
  • Learn the four essential traits that critical thinkers possess
  • Practice three key skills: analyzing, evaluating and reasoning
  • Apply critical thinking strategies in healthcare situations


Critical Thinking Skills


Life Management Skills

  • Work with a variety of goal-setting techniques to obtain targeted work and personal results
  • Put time management techniques into action to realize more control over your work and personal life
  • Learn to identify causes of stress and explore stress management strategies


Life Management Skills


Writing in the Workplace

  • Apply the four steps of the writing process to different workplace topics
  • Write paragraphs using topic sentences and supporting details
  • Implement techniques for improved writing skills including  writing legibly, writing often, and applying the 3 Cs of writing: clear, concise, and concrete
  • Integrate customer-focused writing techniques into business writing
  • Apply proven note-taking techniques
  • Recognize key building blocks for developing effective resumes


Writing in the Workplace


Grammar in the Workplace

  • Identify key parts of speech (nouns, pronouns, and verbs) and how they function in sentences
  • Use punctuation marks correctly to make sentences and paragraphs clear
  • Avoid some of the most commonly made and distracting grammar errors
  • Avoid confusion among words that look alike or are similar in spelling or sound but have different meanings


Grammar in the Workplace


Reading in the Workplace

  • Find main ideas and identify important supporting details
  • Define the correct meaning of a word, whether stated explicitly or implicitly in the text
  • Classify documents according to their purpose
  • Apply techniques for reading comprehension
  • Learn to summarize or draw conclusions from reading material


Reading in the Workplace


Medical Terminology (2 module set)

Part I

  • Define common prefixes, suffixes, and root words in medical terminology
  • Combine prefixes, suffixes, and root words in medical terminology to form new medical terms
  • Use medical terminology book to find the meaning of medical words
  • Translate medical terms and abbreviations


Introduction to Medical Terminology, Part I

Part II

  • Use the medical terminology reference book to find the meaning of medical words
  • Recall the medical terms used to describe body positions
  • Identify and recall the parts of a cell including the nucleus, cytoplasm, and chromosomes
 

Adult Learning Principles - Much More Than Online Learning
 

The CAPS seminars provide a dynamic and engaging learning experience.  Each seminar is delivered to a cohort by a hospital Education or HR professional using interactive DVDs, group activities and individual workbooks. 


CAPS applies accelerated learning design principles to maximize knowledge retention.   This means that a combination of strategically placed activities engage multiple senses and create an active learning environment. Online modules incorporate accelerated learning principles to maximize knowledge mastery.


 

Want to Learn More?
Curriculum / HCAHPS Crosswalk

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