Expanding Your Career and Healthcare Opportunities (ECHO)
is an on-the-job learning and career development system.  ECHO taps into the potential of mid-level employees and puts them on an allied health, clinical or management pathway.


ECHO Overview Video


  • Builds Leadership Skills in First Time Supervisors
  • Reduces turnover 
  • Increases Employee Engagement
  • Supports Succession Planning
  • Sharpens Competencies in Patient Satisfaction and Safety
  • Prepares Mid-level Employees for Entry to Degree Programs



  • Combines Learning & Career Development
  • Healthcare Specific Curriculum
  • Cohort, Classroom Delivery Model
  • Blended Learning:
    • Interactive Videos,
    • On-line Modules, and
    • Workbooks

Healthcare-Specific Content


Module 1: How to Succeed in ECHO  
  • Use ECHO to make you a more valued employee
  • Apply ECHO strategies to help you establish a career plan
  • Assess your current knowledge level


 Module 2: Life Management Skills  
  • Work with a variety of goal-setting techniques to obtain targeted work and personal results
  • Put time management techniques into action to realize more control over your work and personal life
  • Learn to identify causes of stress and explore stress management strategies


Module 3: Mastering Communication in the Workplace  
  • Distinguish between verbal and nonverbal communication
  • Understand the steps in the communication process
  • Recognize and identify different communication styles
  • Exercise effective communication skills that meet patient safety and satisfaction standards
  • Realize the importance of being a team player
  • Learn about basic tools for managing conflict situations


Module 4: Principles of Patient Satisfaction and Safety  
  • Recognize the importance of the HCAHPS survey
  • Cite reasons why patient satisfaction scores are important to you, and ways you can take ownership in making a positive impact
  • Define a safe healthcare environment
  • Understand the importance of “first do no harm”
  • Recognize the different influences upon patient safety
  • at the Individual level—(including patients, caregivers, visitors, and you)
  • at the Organizational level—(meaning, your hospital)


Module 5: Medical Terminology, Part 1  
  • Define common prefixes, suffixes, and root words in medical terminology
  • Combine prefixes, suffixes, and root words in medical terminology to form new medical terms
  • Use medical terminology book to find the meaning of medical words
  • Translate medical terms and abbreviations


Module 6: Medical Terminology, Part 2  
  • Use the medical terminology reference book to find the meaning of medical words
  • Recall the medical terms used to describe body positions
  • Use medical terminology book to find the meaning of medical words
  • Identify and recall the parts of a cell including the nucleus, cytoplasm, and chromosomes


 Module 7: Effective Problem Solving
  • Understand the steps in the problem solving process
  • Learn how to clarify a problem and determine the root causes of problems
  • Utilize creative thinking techniques to develop solutions
  • Apply the problem solving process to proactively implement solutions
Module 8: Critical Thinking Skills  
  • Use critical thinking skills to improve decision making
  • Learn the four essential traits that critical thinkers possess
  • Practice three key skills: analyzing, evaluating and reasoning
  • Apply critical thinking strategies in healthcare situations
Module 9: Planning for Your Future  
  • Evaluate strategies for moving up the career ladder, including continuing education and job advancement opportunities
  • Describe various healthcare careers, including non-clinical careers
  • Assess your knowledge level at the end of ECHO




A Bridge to Career and Higher Education

The Career and Learning Plan is a requirement of completion for ECHO students.  The (CLP) Center is a four step career exploration process. This feature is rich with resources to help your employees learn about themselves and the opportunities available within your organization.



1. Reflect

Students explore their interests, strengths, values, and experience.

2. Explore - Customized Career Interest Survey

Results after completing survey, above.


3. Investigate

  • Jobs Database and Videos

Sample Video
  •  Local School Search

Click thumbnail to view School Search.

4. Prepare

Students learn to use and will define SMART goals that will make their career plan a reality.

Much More than Online Learning

ECHO uses adult learning principles to provide a dynamic, engaging, and highly successful learning experience.  Led by a hospital Education or HR professional, students participate in interactive DVD lessons, group activities, and individual workbooks, all in a cohort model. 

James Myers began his career at Yale-New Haven Hospital in 2006 as a patient transporter. The following year he graduated from the School at Work program, furthering his goal towards becoming an interventional radiologic technologist. While working full-time as a patient care associate, James earned his degree in radiography at Gateway Community College in New Haven. Today, he is an interventional radiologic technologist for YNHH in its Interventional Radiology Laboratory. 


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