“Service support is increasingly important. There is a tremendous need for high customer service skills: think hospitality-minded members. We are trying to work with workforce boards and schools to prepare for a better fit for health care for our future.” Amy Barry, SVP and CHRO, Lakeland Regional Health With service support positions taking an increasingly […]
The ability to think clearly and solve problems is a vital skill for healthcare employees, regardless of position or title. The decisions that frontline employees make can have an immediate impact on the efficiency of the unit, the quality of care received by patients and their families, and the reputation of the healthcare organization… and…
When transitioning from a staff nurse to a charge nurse position, it is important for new charge nurses to build trust and respect within the unit. With increased responsibilities as well as co-workers to manage, it helps to have a plan and an understanding of key nurse leader skills. Here are three winning strategies to…
While strong performance often secure promotions in healthcare and nursing management, first-time supervisors may be navigating uncharted territory when it comes to leadership skills. In other words, the best employees don’t always make the best leaders. Gallup reports that the #1 reason people quit their jobs is a bad boss or immediate supervisor. Poor leadership…
They’ve been compared to educators, mediators and even air traffic controllers. They may perform managerial tasks such as scheduling and evaluations, while also acting as liaisons to hospital leaders and physicians. They may often resolve conflicts and usually are agents of change setting a positive example for the entire staff. Ultimately, they must ensure the…
Introduction Even the White House takes notice when employers display the level of dedication to advancing front-line workers for which CLC’s customers are known! On Friday 4/24, Mercy Health (Cincinnati), Norton Healthcare, TriHealth and UnityPoint Health represented all entry level healthcare champions who provide upward mobility for their associates. At the White House Upskill Summit,…
When a unit is under the direction of a charge nurse, service recovery is an important part of their role. Whether they are coaching other RNs or answering directly to the patient or family, charge nurses can directly impact the patient experience. The charge nurse’s ability to communicate and lead can have a significant impact…
Introduction Hospital Acquired Conditions (HACs) are a major issue in healthcare today and it seems high on everyone’s priorities to get good at preventing them. HACs like the ones in the infographic below, impact the patient’s health, the family’s perception of care, and the hospital’s financial status – ouch! *Image credit to NDNQI Hospitals may…
TriHealth is a long-time customer and a top integrated health system in Cincinnati boasting over 10,000 employees. We’d like to share with our readers the most extensive Return on Investment study of School at Work that we’ve seen in our 11 years of focus on healthcare workforce development! Three programs were evaluated by TriHealth: Patient…
By: Carolyn Hardy, Regional Manager, Catalyst Learning What’s the point? That’s what you’re wondering if you’re anything like me – a skimmer. Well, I’ll give you the gist; this is not about a quick fix to turn around your engagement scores or a miracle new process that promises to be the magic bullet for retention…
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