Becoming an Advocate for Your Frontline Workers Since the 1990s, healthcare jobs have been steadily ticking up, while former powerhouse employers such as the manufacturing industry were trending down. An article in The Atlantic, “Health Care Just Became the U.S.’s Largest Employer,” highlighted this growth, noting that healthcare outpaced both manufacturing and retail industries in […]
No matter what products they sell, many businesses in the retail industry know that success depends heavily on the frontline workers they hire to staff their stores. Typically the lowest paid employees in an organization, they play an inversely important role in driving sales and customer satisfaction. The problem is the high turnover rate for…
By Ted Smith, Deputy Director, Envirome Institute, School of Medicine, University of Louisville Technology enhances and affects nearly every part of our lives, and adult corporate learning is no exception. Some learning and development (L&D) technology may already be implemented in your health system, as it can assist with clinical and non-clinical learning alike.…
1) New Digital Interaction Jobs With changes in technology, and younger consumers preferring digital interaction, hospitals will be challenged to prepare Frontline workers with jobs that don’t even exist yet – think Administrative or Medical Records roles that involve Social Media outreach and interaction. Digital interaction will also change Medical Assistants and Technician roles that deal with…
Every year seems like a tumultuous year for healthcare, as regulatory, IT, labor demands, and national events shape the nation’s largest industry. While there are many new and emerging trends to pay close attention to, these ten may be some of the most pressing in Q3 and Q4 of 2018. 1) Healthcare reform isn’t over, it’s just…
Your health system could have the best instructors in your state, access to the most up to date technology, and stellar course materials – but if you have the wrong approach to employee learning, you may not achieve the results you’re seeking. Adults learn differently than children. Adults build up defensive walls if they do not see the point…
Several immigration moves and executive orders by the current White House administration could affect healthcare and care giving in the U.S. in years to come. While no sweeping policy has happened, proposed policy changes could affect healthcare staffing. Current immigration efforts include limiting the number of work visas issued yearly, limiting citizenship opportunities in family-based…
The U.S. labor force, health IT, and healthcare industry are rapidly changing in 2018. Changing needs for job skills, full employment levels, an aging workforce, and increasing diversity will lead to changes that have a considerable impact on U.S. hospitals and health systems. While putting your patients at the forefront of your organizations health goals…
Do you wonder what the best healthcare companies do to invest in the skills and career development of their frontline workers? If so, CareerSTAT is where you should inquire. CareerSTAT is a network of almost 200 healthcare and workforce leaders. CareerSTAT promotes investment in the skills and careers of frontline healthcare workers by supporting organizations…
“Service support is increasingly important. There is a tremendous need for high customer service skills: think hospitality-minded members. We are trying to work with workforce boards and schools to prepare for a better fit for health care for our future.” Amy Barry, SVP and CHRO, Lakeland Regional Health With service support positions taking an increasingly…
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