Ncharge® - Charge Nurse Leadership Program - Nurses Learning to Lead

Instructor Led Classroom Virtual

Empower Charge Nurses to Lead Beyond Clinical Expertise

NCharge is a nursing leadership skills curriculum designed uniquely for first-level supervisory nurses on the unit. For nursing teams to thrive, they need strong leadership that can manage the complex day-to-day challenges in every healthcare setting. It takes more than being a strong clinician, it requires people skills that match.

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Save Money,
Boost Retention

Health systems are grappling with skyrocketing costs from ongoing turnover, reaching a historical high. According to the 2024 NSI report, the average RN turnover now costs a staggering $56k per nurse. Studies show that employees vacate their position due to poor leadership from their immediate supervisor. Investing in developing charge nurses increases staff RN retention and reduces overall cost of turnover.

Fuel Confidence
as a Leader

Often, staff nurses are moved to the charge role without any formal leadership training, leaving them feeling unsure in their new role. With nurses moving to the charge role earlier in their career than ever before, they require leadership skill building to become well-equipped, confident leaders.

Connecting Generations, Gen Z to Boomers

With a workforce as diverse as today's, communication breakdowns and conflicts often disrupt operations. Frontline nurse leaders bear the brunt, needing advanced communication skills to tackle these challenges head-on. Strong leadership skills are vital for managing a cohesive unit, keeping morale high among all team members.

virtual class

NCharge helps healthcare organizations:

hospital team


Learning Through Real-World Scenarios

NCharge teaches students based on real-world scenarios that happen in the context of a hospital unit. The Train-the-Trainer model allows for alignment with your key messaging and reports, e.g. clinical quality indicators. NCharge courses can be used independently or as a complete series.

NCharge courses have been approved by the South Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's (ANCC) Commission on Accreditation. 3.5 contact hours awarded per course.

1.Charge Nurse Fundamentals

Learning Objectives

  • Employ strategies for making a smooth transition from staff nurse to charge nurse position.
  • Enhance individual and unit performance by understanding the various roles of an effective charge nurse.
  • Apply qualities for successful leadership.
  • Create an individual action plan to identify challenges and maximize opportunities in today’s complex hospital environment.
  • Analyze the patient care and financial implications of hospital Value-Based Purchasing.

2.Critical Thinking Skills for Charge Nurses

Learning Objectives

  • Recognize how developing strong critical thinking
    and decision-making skills will enhance your effectiveness as a nurse leader.
  • Use a decision-making process to make informed decisions when faced with complex situations or
  • Model the essential traits of critical thinkers in
    your daily work.
  • Apply the critical thinking skills of observation,
    communication, analysis, and inference to make
    better decisions.

3. Leading Change in a Dynamic Climate

Learning Objectives

  • Integrate drivers of the rapidly evolving healthcare landscape into teammate discussions
  • Accurately interpret teammates’ individual responses to changes in the work environment.
  • Implement strategies to improve staff productivity by facilitating change-related transitions.
  • Collaborate with staff to improve change-related transitions that impact quality of care.

4. Supervisory Skills for Positive Outcomes

Learning Objectives

  • Evaluate strategies for monitoring and reducing the incidence of hospital-acquired conditions (HACs).
  • Apply communication strategies to confidently communicate practice concerns.
  • Employ a collaborative approach to managing conflict.
  • Utilize time management strategies to prioritize the work plan.
  • Demonstrate how to delegate tasks appropriately while maintaining accountability.

5. Employee Engagement and the Patient Experience

Learning Objectives

  • Recognize key drivers of employee engagement and the patient care experience.
  • Examine the link between employee engagement and patient experience.
  • Analyze the role of the charge nurse in promoting employee engagement.
  • Assess personal proficiency in promoting employee engagement.
  • Employ recognized skills of active listening, service recovery, effective feedback and recognition to improve employee engagement and patient experience of care.

6. Facilitating Interprofessional Teams (4.0 contact hours)

Learning Objectives

  • Discover the variety of clinical and non-clinical team members who must collaborate to positively impact transitions of care.
  • Examine personal tendencies as a team leader and team member in order to foster positive collaboration.
  • Compare and contrast behaviors that build trust or damage trust in teams.
  • Demonstrate skilled communication and promote interprofessional teamwork by using the GRIP model.

7. Managing Multigenerational Conflict

Learning Objectives

  • Recognize the value and challenges of multiple generations working together in today’s healthcare environment.
  • Examine ones’ own attitudes regarding various generations and how this impacts team leadership.
  • Compare and contrast generational traits and the experiences that have shaped each generation.
  • Identify common challenges faced by leaders of multigenerational teams.
  • Apply a 3-step framework for communicating effectively and motivating high performance.

Train-the-Trainer Model

Increase employee retention, morale, and quality of service through professional development.

Preview Instructor Guide

virtual class

Delivery options for any scenario

NCharge courses are delivered in a live, instructor-led format that gives organizations the opportunity to choose the option that best fits your unique situation.

Topics include skills like communication, delegation, team leadership and critical thinking that require ample practice time. That’s why, regardless of the delivery option you select, 70% of learning time is spent in group discussions and interactive activities such as role-plays, case studies, video vignettes, etc.

nurse with clipboard

Customer Stories

HCA Logo

HCA Healthcare (HCA) is the largest nongovernmental provider of healthcare in the United States, employing over 80,000 registered nurses in over 180 affiliated hospitals. As a system, HCA has increased its commitment to the development of nurses.

“The vision of this program reflected the HCA commitment to unparalleled leadership development at all levels. Taking learnings from previous programs and best practices from within and outside of the organization, HCA developed the Charge Nurse Leadership Certificate Program to shape the next generation of nursing leaders."


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Wellstar Logo

Wellstar Health System partnered with Catalyst Learning to execute NCharge, an evidence-based curriculum using an instructor-led training model.

“The charge nurse pilot training was an effective program that led to improved leadership style and resiliency.”


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“I learned to research facts more and base opinions decisions on those – not opinions.”

– NCharge participant

“The leadership stories of other effective leaders were very helpful and inspiring.”

– NCharge participant

FAQs for Charge Nurse

A charge nurse is a registered nurse (RN) who holds a leadership position within a healthcare facility, overseeing a specific unit or department. They are responsible for coordinating patient care, managing staff assignments, and ensuring the smooth operation of daily activities.

A charge nurse takes on various responsibilities, including: Assigning tasks and patient care responsibilities to nursing staff. Supervising nursing staff and providing guidance and support as needed. Coordinating patient admissions, discharges, and transfers. Collaborating with other healthcare professionals to ensure optimal patient outcomes. Handling administrative tasks such as scheduling, documentation, and inventory management. Serving as a liaison between nursing staff, patients, families, and other healthcare team members.

To become a charge nurse, individuals typically need to follow these steps: Earn a Bachelor of Science in Nursing (BSN) degree from an accredited nursing program. Obtain a registered nurse (RN) license by passing the NCLEX-RN exam. Gain clinical experience working as a staff nurse in a healthcare setting, typically for a minimum of two to three years. Pursue additional education or certification in nursing leadership or management, such as a Master of Science in Nursing (MSN) degree or certification as a Nurse Executive. Demonstrate strong leadership skills, clinical expertise, and the ability to effectively manage and coordinate patient care. Apply for charge nurse positions within healthcare facilities and undergo any required training or orientation programs upon selection.

Having competent and effective charge nurses is essential for the smooth operation of healthcare facilities. Charge nurses contribute to the efficient management of patient flow, staffing resources, and clinical processes, ultimately improving overall patient care outcomes. Their leadership and oversight help ensure compliance with regulatory requirements and promote a culture of safety and quality within the organization.