Addressing staff burnout is crucial for maintaining a healthy and efficient unit. This course highlights the application of critical thinking skills — observation, communication, analysis, and inference — to identify and mitigate burnout among staff.

Communication is a fundamental aspect of critical thinking, especially in nurse leadership. The ability to express ideas clearly, engage in active listening, ask questions, and collaborate all contribute to a charge nurses’ success. This course helps charge nurses:

• Embrace difficult conversations
• Use active listening and demonstrate respect to promote psychological safety among team
• Be proactive in communication to promote information sharing in a timely manner

In complex and high-risk situations, effective decision-making becomes paramount. This course provides charge nurses with the tools to:

• Utilize the decision-making process to reduce biases and errors
• Approaching team involvement, transparency, accountability, and risk management