Enhance productivity
Boost teamwork
Upskill your Workforce
CLiMB is a library of healthcare focused microlearnings that provide actionable professional and soft skill training for frontline employees using real-world, on-the-job scenarios. Employees narrow in on key concepts such as professionalism, communication, conflict management, and providing exceptional customer service. Whether they’ve been with your organization for years or are new to the team, help everyone ascend to their full potential with CLiMB.
Benefits
Targeted people skills building for frontline workers.
Frontline healthcare teams have significant daily impact on organizational productivity and patient/family satisfaction. CLiMB enhances employee performance by enhancing interpersonal communication, problem-solving, adaptability, and teamwork.
CLiMB allows organizations to:
- Lay the foundation for developing the leaders among individual contributors
- Enable quick-start, cohesive employee development across the organization
- Provide targeted skill building at the moment of need
Curriculum
Addressing common performance challenges efficiently and effectively.
CLiMB is an online microlearning tool that addresses 14 competencies among healthcare staff.
Lessons and activities use real-world scenarios, ranging from patient intake and nurse’s station to the cafeteria and beyond. Lessons focus squarely on the job positions of the targeted learner, including: food and nutrition, EVS, PCAs, Unit Secretaries and call centers.
Theme 1: Good Work & Good Relationships
Learning Objectives
- Meet supervisor expectations for being dependable and taking initiative
- Become an ambassador who represents the organization in a positive way
- Take actions to positive impact the team
Theme 2: Communicating Effectively
Learning Objectives
- Improve listening accuracy by focusing attention and asking clarifying questions
- Improve ability to be clearly understood when giving instructions
- Defuse and resolve conflict with a 3-step technique
Theme 3: Caring for Yourself and Others
Learning Objectives
- Tackle stressful situations by practicing questioning techniques
- Create an individualized plan to help prioritize time, energy, and attention to focus on productivity
- Effectively ask questions to understand change
Theme 4: Providing an Exceptional Patient Experience
Learning Objectives
- Learn best practices for communicating with patients in a way that demonstrates care
- Make things right for a dissatisfied patient
- Recognize unsafe situations and determine the level of response that should be taken
Theme 5: Your Healthcare Career
Learning Objectives
- Explore success strategies that can be applied to in a current job and prepare for future advancement opportunities
- Creating career talking points that speak to your talents, interests, and goals
Delivery That Meets Your Teams Where They Are
At 10-20 minutes each, CLiMB microlearnings minimize the impact on employee work schedules while allowing for self-discovery, behavioral skill gains, and a foundation to further career and personal growth.
Employees can access CLiMB from your LMS or from Catalyst Learning’s.
CLiMB Can Be Used in Three Ways:
- Independent study by employees on a computer or tablet.
- Managers serving as coaches. This way, supervisors have direct access to the CLiMB library and coaching tools and learn how to coach employees in 1/1 meetings, department meetings and huddles.
- Educators facilitating cohorts of employees or new hires.
CLiMB Is Now Available in English and Spanish
CLiMB microlearnings are now available in both English and Spanish, ensuring that every employee has the opportunity to build confidence, strengthen workplace skills, and grow their career. Whether your teams are on the front line or behind the scenes, language will no longer be a barrier to professional development.
Developed in partnership with nationally recognized health systems.
Our microlearning library was built from the ground up in partnership with those closest to frontline employee needs. Our collaboration with our health system partners, AtlantiCare, Mercy, and others, allowed us to target the exact professional and soft skill needs to enhance the foundation of your workforce.