CLiMB is an online library of focused, 10-20 minute microlearnings that provide actionable training for frontline employees on key concepts such as basic professionalism, communication, time and stress management – and providing exceptional customer service.
CLiMB uses real-world scenarios from healthcare-specific settings to train entry-level frontline employees.
Entry-level associates have a significant daily impact on team productivity and patient/family satisfaction, but there is a lack of quality behavioral skills training for this group. CLiMB addresses this gap, including common issues related to poor performance and offers managers access to standardized, high-quality training for hourly workers.
CLiMB strengthens individuals’ skill sets and team performance, while providing a competitive distinction for recruiting and retaining talent. It allows organizations to:
CLiMB is an online microlearning tool that addresses 14 competencies among non-clinical healthcare staff. Among these are accountability, collaboration, communication, customer service – and self-management.
Lessons and activities use real-world scenarios from healthcare-specific settings ranging from patient intake and nurse’s station to the cafeteria and beyond. Lessons focus squarely on the job positions of the targeted learner, including: food and nutrition, EVS, PCAs, Unit Secretaries and call centers.
Practice activities show how behaviors can be applied immediately on the job.
At 10-20 minutes each, CLiMB microlearning modules minimize the impact on employee work schedules and/or personal time. Focused modules allow opportunities for self-discovery of solutions and result in practical behavioral skill gains that employees can use as the foundation to further their career and personal growth.
Employees can access CLiMB from your LMS (delivered via SCORM package) or from the Catalyst Learning LMS, CLEO.
AtlantiCare, Mercy and a third health system have a track record of extensive investing in entry-level associates and are long-term customers of Catalyst Learning. Each has provided funding to develop the initial CLiMB library and participated in all aspects of content development and testing.