Expanding Your Career and Healthcare Opportunities (ECHO) is a comprehensive education and career planning system for mid-level healthcare employees. Participants are typically employed in an allied health “tech” or administrative role.


ECHO participants possess a desire to advance within your organization. Providing a professional development opportunity for this often-overlooked group helps you stand out as an employer who cares about everyone on the team.

Echo Will:
    • Build employee skills such as communications, teamwork, and initiative
    • Increase loyalty, engagement, and retention
    • Strengthen tuition reimbursement investments by having employees better prepared for post-secondary school
    • Help you identify your emerging leaders and build succession planning


ECHO students already possess solid basic skills and computer proficiency. ECHO helps employees understand and become accountable the HCAHPS rating. It also introduces them to medical terminology, critical thinking, and problem solving. Your employees will gain skills necessary to improve in their current position, develop a personalized career plan, seek technical school or job advancement, and build the confidence needed to reach even further in their healthcare career.

Module 1: How to Succeed in ECHO
  • Use ECHO to make you a more valued employee

  • Apply ECHO strategies to help you establish a career plan

  • Assess your current knowledge level

Module 2: Life Management Skills
  • Work with a variety of goal-setting techniques to obtain targeted work and personal results

  • Put time management techniques into action to realize more control over your work and personal life

  • Learn to identify causes of stress and explore stress management strategies

Module 3: Mastering Communication in the Workplace
  • Distinguish between verbal and nonverbal communication

  • Distinguish between verbal and nonverbal communication

  • Understand the steps in the communication process

  • Recognize and identify different communication styles

  • Exercise effective communication skills that meet patient safety and satisfaction standards

  • Realize the importance of being a team player

  • Learn about basic tools for managing conflict situations

Module 4: Principles of Patient Satisfaction and Safety
  • Recognize the importance of the HCAHPS survey

  • Cite reasons why patient satisfaction scores are important to you, and ways you can take ownership in making a positive impact

  • Define a safe healthcare environment

  • Recognize and identify different communication styles

  • Exercise effective communication skills that meet patient safety and satisfaction standards

  • Understand the importance of “first do no harm”

  • Recognize the different influences upon patient safety at the Individual level—(including patients, caregivers, visitors, and you) and at the Organizational level—(meaning, your hospital)

Module 5: Medical Terminology, Part 1
  • Define common prefixes, suffixes, and root words in medical terminology

  • Combine prefixes, suffixes, and root words in medical terminology to form new medical terms

  • Use medical terminology book to find the meaning of medical words

  • Translate medical terms and abbreviations

Module 6: Medical Terminology, Part 2
  • Use the medical terminology reference book to find the meaning of medical words

  • Recall the medical terms used to describe body positions

  • Use medical terminology book to find the meaning of medical words

  • Identify and recall the parts of a cell including the nucleus, cytoplasm, and chromosomes

Module 7: Effective Problem Solving
  • Understand the steps in the problem solving process

  • Learn how to clarify a problem and determine the root causes of problems

  • Utilize creative thinking techniques to develop solutions

  • Apply the problem solving process to proactively implement solutions

Module 8: Critical Thinking Skills
  • Use critical thinking skills to improve decision making

  • Learn the four essential traits that critical thinkers possess

  • Practice three key skills: analyzing, evaluating and reasoning

  • Apply critical thinking strategies in healthcare situations

Module 9: Planning for Your Future
  • Evaluate strategies for moving up the career ladder, including continuing education and job advancement opportunities

  • Describe various healthcare careers, including non-clinical careers

  • Describe various healthcare careers, including non-clinical careers

  • Assess your knowledge level at the end of ECHO

Career & Learning Plan - A Bridge to Career and Higher Education

The Career and Learning Plan is a requirement of completion for SAW students. The (CLP) Center is a four-step career exploration process that is rich with resources to help your employees learn about themselves and the opportunities available within your organization.


Students explore their interests, strengths, values, and experience.


Customized Career Interest Survey


Jobs Database and Videos

Local School Search(This enables the student to identify their local options for obtaining that next diploma, certification or degree)


S.M.A.R.T. Goals(Students learn to use and will define SMART goals that will bring their career plan to fruition)

Delivery Model

Blended Learning Model Graphic

Using adult learning principles with a Blended Learning Model to overcome the unique obstacles of the student, ECHO has produced completion rates considered best practice in adult-learning. Its content delivery model has a unique set of features to encourage maximum learning and time for student discussion and learning practice:



    • Combines Education & Career Planning
    • Healthcare Specific Curriculum tailored to the Mid-Level Employee
    • Cohort Learning Model
    • Blended Learning:
      • – Interactive Videos – educational topics, easily facilitated by an in-house educator
      • – Online Modules –education reinforcement, career and learning plan activities
      • – Workbooks – for classroom group and “Take It To Work” activities
      • – Informational Interviewing and Job Shadowing – for career exploration


  • Delivered in Physical or Virtual Classroom
  • Train the Trainer model facilitated by your Education and Talent Acquisition Staff