ECHO® - provides education and career planning for mid-level employees

ECHO provides education and career planning for mid-level employees.

ECHO, which stands for “Expanding your Career and Healthcare Opportunities,” is a comprehensive education and career-planning system for mid-level workers typically employed in allied health tech and administrative roles.

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Prepare and connect mid-level associates to in-demand, higher-level roles

Employees who participate in ECHO want to advance but are unsure of the best direction. ECHO is designed to give employers a way to nurture the clinical, administrative and leadership potential that already exists within your organization.

ECHO will:

nurse making bed


Giving employees the opportunity to gain skills that enhance your organization.

The ECHO educational curriculum includes medical terminology, critical thinking and problem solving. It also provides employees with ownership for the HCAHPS rating.

Your employees gain skills necessary to improve in their current position, develop a personalized career plan, seek technical school or job advancement – and build the confidence to reach even further in their career.

succeed in Echo

Module 1: How to Succeed in ECHO

  • Use ECHO to make you a more valued employee
  • Apply ECHO strategies to help you establish a career plan
  • Assess your current knowledge level

Woman using Computer

Module 2: Life Management Skills

  • Work with a variety of goal-setting techniques to obtain targeted work and personal results
  • Put time management techniques into action to realize more control over your work and personal life
  • Learn to identify causes of stress and explore stress management strategies

Healthcare worker w elderly patient

Module 3: Mastering Communication in the Workplace

  • Distinguish between verbal and nonverbal communication
  • Understand the steps in the communication process
  • Recognize and identify different communication styles
  • Exercise effective communication skills that meet patient safety and satisfaction standards
  • Realize the importance of being a team player
  • Learn about basic tools for managing conflict situations

Healthcare worker elderly patient

Module 4: Principles of Patient Satisfaction and Safety

  • Recognize the importance of the HCAHPS survey
  • Cite reasons why patient satisfaction scores are important to you – and ways you can take ownership in making a positive impact
  • Define a safe healthcare environment
  • Recognize and identify different communication styles
  • Exercise effective communication skills that meet patient safety and satisfaction standards
  • Understand the importance of “first do no harm”
  • Recognize the different influences upon patient safety at the Individual level—(including patients, caregivers, visitors, and you) and at the Organizational level—(meaning, your hospital)

Healthcare workers studying

Module 5: Medical Terminology, Part 1

  • Define common prefixes, suffixes, and root words in medical terminology
  • Combine prefixes, suffixes, and root words in medical terminology to form new medical terms
  • Use medical terminology book to find the meaning of medical words
  • Translate medical terms and abbreviations

Healthcare workers collaborating

Module 6: Medical Terminology, Part 2

  • Use the medical terminology reference book to find the meaning of medical words
  • Recall the medical terms used to describe body positions
  • Use medical terminology book to find the meaning of medical words
  • Identify and recall the parts of a cell including the nucleus, cytoplasm and chromosomes

Healthcare workers conversing

Module 7: Effective Problem Solving

  • Understand the steps in the problem solving process
  • Learn how to clarify a problem and determine the root causes of problems
  • Utilize creative thinking techniques to develop solutions
  • Apply the problem solving process to proactively implement solutions

X-Ray techs working

Module 8: Critical Thinking Skills

  • Use critical thinking skills to improve decision making
  • Learn the four essential traits that critical thinkers possess
  • Practice three key skills: analyzing, evaluating and reasoning
  • Apply critical thinking strategies in healthcare situations

Healthcare worker Smiling

Module 9: Planning for Your Future

  • Evaluate strategies for moving up the career ladder, including continuing education and job advancement opportunities
  • Describe various healthcare careers, including non-clinical careers
  • Assess your knowledge level at the end of ECHO

Career and Learning

A Bridge to Career and Higher Education

The Career and Learning Plan (CLP) is a four-step career exploration process rich with resources to help employees learn about themselves and opportunities available within your organization. It is accessed on-line at the CLP Center portal.

Students explore their interests, strengths, values, and experience.

Customized career interest survey

Investigate Jobs database and videos

Local School Search This enables students to identify local options for obtaining that next diploma, certification or degree.

Prepare S.M.A.R.T. Goals - Students define S.M.A.R.T. Goals that will bring their career plan to fruition.

woman wearing headset

ECHO Delivery Models

ECHO combines proven adult-learning principles with a Blended Learning Model that caters to the unique challenges adult students face. The result? Outstanding completion rates.

The ECHO content delivery model:


Customer Stories

AtlantiCare Invests In All 5,700 Employees To Support Its Mission

Located in southern New Jersey, AtlantiCare is an organization that considers every employee at every level of the organization to be an important part of achieving the goal of helping patients.

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‘Talent Garden’ at University Health System of San Antonio

University Health System’s (UHS) focus on its front line employees is delivering outstanding outcomes that it’s Talent Development strategy has been designed to deliver. With an 81% student/employee job advancement rate for a group of

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