Fall 2021 Public Class Schedule

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NCharge is an evidence-based curriculum that gives first-level supervisory nurses the
insights, interpersonal skills, and
business knowledge they need to more effectively manage, inspire, and lead.

Watch this video for an overview of the NCharge program!

Benefits

NCharge is for nurses who desire to build management and leadership skills and/or want to learn about the business-related aspects of nursing. NCharge participants include both new and experienced front-line leaders.

Reasons to choose NCharge:
  • Build your nurse leader pipeline
  • Ensure a smooth transition from peer to leader
  • Impact financial awareness and results
  • Increase nurse engagement and retention
  • Improve patient care and outcomes
Cost of Nursing

There can be significant, expensive costs when it comes to nursing. The average turnover cost for a bedside RN is $37,700 to $58,400, and the average yearly nurse turnover rate is 17.2% (Nursing Solutions Inc., National Healthcare Retention and RN Staffing Report, 2016). Nurses leave because of lack of professional development, unsatisfactory management, and understaffing. Nurses also have an impact on Value-Based Purchasing penalties and reimbursements, but may not always understand how. Costs from both nurse turnover and VBP penalties add up. To learn more about cost of nurse turnover, click here.

 

Curriculum

NCharge courses utilize real-world scenarios and action-packed context of a hospital unit, while the Train-the-Trainer model allows for alignment with your key messaging and reports, e.g. clinical quality indicators. Courses can be used independently or as a complete series.

Charge Nurse Fundamentals
Available in Virtual format
    Learning Objectives
  • Employ strategies for making a smooth transition from staff nurse to charge nurse position.

  • Enhance individual and unit performance by understanding the various roles of an effective charge nurse.

  • Apply qualities for successful leadership.

  • Create an individual action plan to identify challenges and maximize opportunities faced in today’s complex hospital environment.

  • Analyze the patient care and financial implications of hospital Value-Based Purchasing.

Critical Thinking Skills for Charge Nurses
Available in Virtual format
    Learning Objectives
  • Differentiate decision making from critical thinking.

  • Demonstrate the benefit of applying critical-thinking skills to the decision-making process.

  • List four essential traits of critical thinkers.

  • Use critical-thinking process to make informed decisions.

Leading Change in a Dynamic Climate
Available in Virtual format
    Learning Objectives
  • Integrate drivers of the rapidly evolving healthcare landscape into teammate discussions.

  • Accurately interpret teammates’ individual responses to change in the work environment.

  • Implement strategies to improve staff productivity by facilitating change-related transitions.

  • Collaborate with staff to improve change-related transitions impacting quality of care.

Supervisory Skills for Positive Outcomes
Available in Virtual format
    Learning Objectives
  • Evaluate strategies for monitoring and reducing the incidence of Hospital-Acquired Conditions (HACs).

  • Apply communication strategies to confidently communicate practice concerns.

  • Employ a collaborative approach to managing conflict.

  • Utilize time management strategies to prioritize the work plan.

  • Demonstrate how to delegate tasks appropriately while maintaining accountability.

Employee Engagement and the Patient Experience
    Learning Objectives
  • Recognize key drivers of employee engagement and patient experience of care.

  • Examine the link between employee engagement and patient experience of care.

  • Analyze the role of the charge nurse in promoting employee engagement.

  • Assess your personal proficiency in promoting employee engagement.

  • Employ recognized skills of active listening, service recovery, effective feedback, and recognition to improve employee engagement and patient experience of care.

Managing Multigenerational Conflict
    Learning Objectives
  • Recognize the value and challenges of multiple generations working together in today’s healthcare environment.

  • Examine ones’ own attitudes regarding various generations and how this impacts team leadership.

  • Compare and contrast generational traits and the experiences that have shaped each generation.

  • Identify common challenges faced by leaders of multigenerational teams.

  • Apply a 3-step framework for communicating effectively and motivating high performance.

Facilitating Interprofessional Teams
    Learning Objectives
  • Discover the variety of clinical and non-clinical team members who must collaborate to positively impact transitions of care.

  • Examine your own tendencies as a team leader and team member in order to foster positive collaboration.

  • Compare and contrast behaviors that build trust or damage trust in teams.

  • Demonstrate skilled communication and promote interprofessional teamwork by using the GRIP model.


 

This activity has been approved by the Tennessee Nurses Association for nursing contact hours. The Tennessee Nurses Association is accredited as an approver by the American Nurses Credentialing Center’s (ANCC) Commission of Accreditation. Depending on the course, either 3.5 or 4.0 nursing contact hours are awarded upon completion.

 

Tennessee Nurses Association
American Nurses Credentialing Center

Delivery Model(s)

NCharge courses are delivered in a live, instructor-led format, allowing organizations to choose the option that best fits your unique situation!

  • Classroom-based
  • Virtual (webinar-style)

Topics include sophisticated skills like communication, delegation, team leadership, and critical thinking that require ample practice time. That’s why, regardless of the delivery option you select, 70% of learning time is spent in group discussions and interactive activities such as role-plays, case studies, video vignettes, etc.

Train-the-Trainer Model
  • NCharge uses a Train-the-Trainer (TTT) approach to prepare your educators to effectively deliver the courses.
  • TTT sessions are delivered in a virtual, webinar format.
  • In-depth, high quality Instructor Guides allow for rapid instructor ramp-up and deployment of training.
  • Catalyst Learning can also provide instructors and technical producers to facilitate your NCharge-Virtual courses.

Customer Stories

Testimonials

“Very Good Scenarios, very realistic.”

NCharge Participant

“I learned to research facts more and base decisions on that and not on people’s opinions.”

NCharge Participant

“The leadership stories of other, effective leaders were inspiring, creative and very helpful.”

NCharge Participant

“Awesome!”

NCharge Participant

“The five practices of exemplary leadership were helpful. The whole presentation… helps to see the bigger picture of what we do.”

NCharge Participant

“The convenience of just being able to jump on in your office was great.”

NCharge Virtual Instructor

“I liked that I did not have to go to a classroom on my days off for an education day. I was able to be home and still have the class.”

NCharge Virtual Participant

“I loved the simulation where the unit needed to be scheduled. It’s very subjective and difficult. I walked away knowing how flexible you have to be and asking myself, ‘how can this be done better?'”

NCharge Participant

Customer Stories
HCA Healthcare

HCA Healthcare (HCA) is the largest nongovernmental provider of health care in the United States, employing over 80,000 registered nurses in over 180 affiliated hospitals. As a system, HCA is dedicated to improving care and being a leading employer of nurses. Read More

Wellstar Health System

Wellstar Health System partnered with Catalyst Learning to execute NCharge, an evidence-based curriculum using a classroom-based, instructor-led training model. Read More

The vision of this program reflected the HCA commitment to unparalleled leadership development at all levels. Taking learnings from previous programs and best practices from within and outside of the organization, HCA developed the Charge Nurse Leadership Certificate Program to shape the next generation of nursing leaders.
– Nurse Leader | Vol. 17| Issue 4

The charge nurse pilot training was
an effective program that led to improved leadership style and resiliency.
– The Journal of Nursing Administration |vol. 50| Issue 2