Caps - Catalyst Learning Company

CAPS (Accelerated Performance Series) is your employee skill development solution. Need to supplement existing curriculum or implement a performance improvement initiative quickly and effectively? This curriculum is designed to provide essential skills development for a range of roles - from entry-level frontline employees to mid-level administrative professionals to team leads and first- time supervisors.


CAPS courses provide targeted skill development using high-quality, healthcare-specific courses. Courses can be used individually or packaged to meet a specific skill-building. They can also be integrated into open enrollment programs available to all employees.

CAPS courses help your frontline staff understand their accountability and the critical role they play in providing a positive patient experience. The patient, family, and work team experiences are improved by building professional skills such as active listening and teamwork. Foundational skills such as grammar and writing expand the upward mobility potential of your entry-level employees. The Critical Thinking and Problem Solving courses promote leadership development. See the "Curriculum" tab for more information on CAPS content.

The CAPS series consists of ten 2.5 hour instructor-led seminars that quickly address performance-related challenges. Online reinforcement exercises are also available.

Many hospitals have programs for their clinical staff, nurses, and managers. Set your organization apart by providing professional development opportunities for your entry and mid-level associates. Developing the skills of associates in these roles expands your hospital leadership pipeline to include all employees!

  • Rapid implementation.

  • Close skills gaps in entry and mid-level associates.

  • Target a single unit or the entire enterprise.

  • Enhance professionalism and build workplace essential skills.

  • Supplement your internal curriculum with these courses designed specifically for your frontline support employees.

Preview the Curriculum

Mastering Communication in the Workplace
  • Recognize and identify the communication styles of yourself and others.

  • Exercise communication skills that meet patient safety and satisfaction standards.

  • Practice conflict management strategies.

Principles of Patient Satisfaction and Safety
  • Recognize the importance of the HCAHPS survey.

  • Cite reasons why patient satisfaction scores are important to you, and ways you can take ownership in making a positive impact.

  • Define a safe healthcare environment.

  • Understand the importance of “first, do no harm.”

  • Recognize the different influences upon patient safety...

    • - At the Individual level—(including patients, caregivers, visitors, and you) and
    • - At the Organizational level—(your hospital)
Effective Problem Solving
  • Describe the steps in the problem-solving process.

  • Identify the observable condition(s) of a problem and develop a problem statement.

  • Use a Fishbone Diagram to organize the root causes of a problem.

  • Utilize brainstorming to identify potential solutions.

  • Apply the problem-solving process to proactively implement solutions.

Critical Thinking Skills
  • Use critical thinking skills to improve decision making

  • Learn the four essential traits that critical thinkers possess

  • Practice three key skills: analyzing, evaluating and reasoning

  • Apply critical thinking strategies in healthcare situations

Life Management Skills
  • Work with a variety of goal-setting techniques to obtain targeted work and personal results

  • Put time management techniques into action to realize more control over your work and personal life

  • Learn to identify causes of stress and explore stress management strategies

Writing in the Workplace
  • Apply the four steps of the writing process to different workplace topics

  • Write paragraphs using topic sentences and supporting details

  • Implement techniques for improved writing skills including writing legibly, writing often, and applying the 3 Cs of writing: clear, concise, and concrete

  • Integrate customer-focused writing techniques into business writing

  • Apply proven note-taking techniques

  • Recognize key building blocks for developing effective resumes

Grammar in the Workplace
  • Identify key parts of speech (nouns, pronouns, and verbs) and how they function in sentences

  • Use punctuation marks correctly to make sentences and paragraphs clear

  • Avoid some of the most commonly made and distracting grammar errors

  • Avoid confusion among words that look alike or are similar in spelling or sound but have different meanings

Reading in the Workplace
  • Find main ideas and identify important supporting details

  • Define the correct meaning of a word, whether stated explicitly or implicitly in the text

  • Classify documents according to their purpose

  • Apply techniques for reading comprehension

  • Learn to summarize or draw conclusions from reading material

Medical Terminology (2 module set)
    Part I
  • Define common prefixes, suffixes, and root words in medical terminology

  • Combine prefixes, suffixes, and root words in medical terminology to form new medical terms

  • Use medical terminology book to find the meaning of medical words

  • Translate medical terms and abbreviation

  • Part II
  • Use the medical terminology reference book to find the meaning of medical words

  • Recall the medical terms used to describe body positions

  • Identify and recall the parts of a cell including the nucleus, cytoplasm, and chromosomes

Delivery Model

The CAPS seminars employ successful adult learning principles and provide a dynamic and engaging learning experience. Each 2 ½ hour seminar is delivered to a cohort by a hospital Education or HR professional using interactive video lessons, group activities, and individual workbooks.

CAPS applies accelerated learning design principles to maximize knowledge retention. All curriculum is set in healthcare context within the acute care hospital setting. Strategically placed activities engage multiple learning styles and create an active learning environment. Optional online modules maximize knowledge mastery.

  • Instructor-led, classroom seminars. CAPS courses may also be delivered in a virtual setting via Zoom, WebEx, Teams, etc.

  • Blended Learning Model uses video-based lessons, Facilitator Guides and Participant Workbooks, and optional Online Modules to reinforce learning.

  • Flexible: Supplement your existing curriculum; pick and choose from this series to meet your specific needs.

Sample Applications

Potential applications for CAPS seminars include:

  • Associate Communications Skills. Entry and mid-level associates interact with patients and their families many times each day. Be sure their self-awareness and communications skills are top notch!

    • - Mastering Communication in the Workplace
    • - Principles of Patient Satisfaction and Safety
    • - Grammar in the Workplace
  • Team Lead, Emerging Leader, and Supervisor Training. Advances critical thinking, problem solving, and communication skills.

    • - Critical Thinking Skills
    • - Effective Problem Solving
    • - Mastering Communication
    • - Introduction to Medical Terminology
  • Patient Satisfaction Series – Improves employee awareness and accountability for appropriate HCAHPS domains.

    • - Principles of Patient Satisfaction and Safety
    • - Mastering Communication in the Workplace
    • - Effective Problem Solving
  • Patient Registration or Administrative Assistant Series – Improves communication and customer service focused writing skills.

    • - Writing in the Workplace
    • - Grammar in the Workplace
    • - Mastering Communication