School at Work® - entry-level Employee Development

Module 1 & 2: Life Management Skills

Learning Objectives

• Work with a variety of goal-setting techniques to obtain targeted work and personal results
• Put time management techniques into action to realize more control over your work and personal life
• Learn to identify causes of stress and explore stress management strategies

Module 3: Mastering Communication in the Workplace

Learning Objectives

• Distinguish between verbal and nonverbal communication
• Understand the steps in the communication process
• Recognize and identify different communication styles
• Exercise effective communication skills that meet patient safety and satisfaction standards
• Realize the importance of being a team player
• Learn about basic tools for managing conflict situations

Module 4: Principles of Patient Safety and Satisfaction

Learning Objectives

• Recognize the importance of the HCAHPS survey
• Cite reasons why patient satisfaction scores are important to you, and ways you can take ownership in making a positive impact
• Define a safe healthcare environment
• Understand the importance of “first do no harm”
• Recognize the different influences upon patient safety and the individual and organizational level

Module 5: Grammar in the Workplace

Learning Objectives

• Identify key parts of speech (nouns, pronouns, and verbs) and how they function in sentences
• Use punctuation marks correctly to make sentences and paragraphs clear

Avoid the most common and distracting grammatical errors

• Avoid confusion among words that look alike or are similar in spelling or sound but have different meanings

Module 6: Reading in the Workplace

Learning Objectives

• Find main ideas and identify important supporting details
• Define the correct meaning of a word, whether stated explicitly or implicitly in the text
• Classify documents according to their purpose
• Apply techniques for reading comprehension
• Learn to summarize or draw conclusions from reading material

Module 7: Writing in the Workplace

Learning Objectives

• Apply the four steps of the writing process to different workplace topics
• Write paragraphs using topic sentences and supporting details
• Implement techniques for improved writing skills, including writing legibly, writing often – and applying the three Cs of writing: clear, concise and concrete
• Integrate customer-focused writing techniques into business writing
• Apply proven note-taking techniques
• Recognize key building blocks for developing effective resumes

Module 8 & 9: Applying Math in the Workplace

Part 1

• Solve workplace problems that require a single type of mathematics operation using whole numbers
• Define: fraction, numerator, denominator, proper fraction, improper fraction, mixed number and equivalent fractions
• Perform the basic operations of addition, subtraction, multiplication, and division using fractions
• Add and subtract negative numbers
• Convert simple money and time units

Part 2

• Perform the basic operations of addition, subtraction, multiplication, and division using decimals
• Given workplace scenarios, change numbers from one form to another using whole numbers, fractions, decimals or percentage

Module 10 & 11: Medical Terminology

Part 1

• Define common prefixes, suffixes, and root words in medical terminology
• Combine prefixes, suffixes, and root words in medical terminology to form new medical terms
• Use medical terminology book to find the meaning of medical words
• Translate medical terms and abbreviations

Part 2

• Use the medical terminology reference book to find the meaning of medical words
• Recall the medical terms used to describe body positions
• Use medical terminology book to find the meaning of medical words
• Identify and recall the parts of a cell including the nucleus, cytoplasm and chromosomes

Module 12: Planning for Your Future

Learning Objectives

• Evaluate strategies for moving up the career ladder, including continuing education and job advancement opportunities
• Describe various healthcare careers, including non-clinical careers
• Assess your knowledge level at the end of SAW