CAPS® - Mid-level frontline employee skill development

CAPS product logo OVERVIEW BENEFITS CURRICULUM CAPS provides skill development instruction for entry- and mid-level frontline employees Need to supplement existing curriculum – or implement a performance improvement initiative quickly? CAPS provides instruction on essential skills for a range of roles from entry-level frontline employees to mid-level administrative professionals to team leads and first-time supervisors. REQUEST INFO CAPS Advantages: Rapid implementation Close skills gaps in entry and mid-level associates Target a single unit or the entire enterprise Enhance professionalism and build workplace essential skills Supplement your internal curriculum with these courses designed specifically for your frontline support employees temp Benefits CAPS courses provide targeted skill development through healthcare-specific courses. CAPS courses help your frontline staff understand their accountability and the critical role they play in providing a positive patient experience. The patient, family, and work team experiences are improved by building professional skills such as active listening and teamwork. Many hospitals have programs for clinical staff, nurses and managers. Set your organization apart by providing professional development opportunities for your entry- and mid-level associates. Developing the skills of associates in these roles expands your hospital leadership pipeline to include all employees. temp Curriculum Learning Through Real-World Scenarios Courses can be used individually or packaged to meet a specific skill-building need; they can also be integrated into open enrollment programs available to all employees.The CAPS series consists of ten 2.5 hour instructor-led seminars that quickly address performance-related challenges. Online reinforcement exercises are also available. Foundational skills such as grammar and writing expand the upward mobility potential of your entry-level employees. Critical Thinking and Problem Solving courses promote leadership development. See the “Curriculum” tab for more information on CAPS content. The CAPS seminars employ successful adult learning principles and provide a dynamic and engaging learning experience. Each 2 ½ hour seminar is delivered to a cohort by a hospital education or HR professional using interactive video lessons, group activities and individual workbooks. CAPS applies accelerated learning design principles to maximize knowledge retention. All curriculum is set in a healthcare context within the acute care hospital setting. Strategically placed activities engage multiple learning styles and create an active learning environment. Optional online modules maximize knowledge mastery. Instructor-led seminars. CAPS courses can be taught in the classroom or delivered in a virtual setting via Zoom, WebEx, Teams, etc. Blended Learning Model uses video-based lessons, Facilitator Guides and Participant Workbooks, and optional Online Modules to reinforce learning. Flexible: Supplement your existing curriculum; pick and choose from this series to meet your specific needs. temp Potential applications for CAPS seminars include: Associate Communications Skills. Entry- and mid-level associates interact with patients and families many times each day. Be sure their self-awareness and communications skills are top notch. Mastering Communication in the Workplace Principles of Patient Satisfaction and Safety Grammar in the Workplace Patient Satisfaction Series – Improves employee awareness and accountability for appropriate HCAHPS domains. Principles of Patient Satisfaction and Safety Mastering Communication in the Workplace Effective Problem Solving Patient Registration or Administrative Assistant Series – Improves communication and customer service Writing in the Workplace Grammar in the Workplace Mastering Communication temp CAPS product logo EXPLORE OUR SOULTIONS REQUEST INFO