Tag: frontline healthcare associate

Every year Catalyst Learning asks its customers, Talent Management and Learning  leaders at health systems across the US, to help us understand front-line employee development priorities.  This focus of this year’s survey was non-clinical employees at the  entry and mid-levels. Not surprisingly, during the Covid/Delta staffing vortex, there are big concerns about staffing and skill […]

First-level supervisors/managers in U.S. health systems have many things demanding their attention each day. And that is during “normal” times! The 2020–21 virus pandemic created more challenges for managers in care delivery organizations, including inadequate capacity, supply shortages, and adjusting workforce capacity to cope with changing needs and patient demand. Even before the pandemic, many…

Geisinger is a regional care provider in 45 Pennsylvania counties, spanning central and northeastern PA. More than 1 million patients are cared for at the health system’s 9 hospitals and numerous clinics and outpatient facilities. Geisinger has a history of leading through trauma and trying times. Its very first hospital opened ahead of schedule in…

Businesses from many industries including retail, hospitality, and agriculture struggle with turnover and consistent productivity, most notably with frontline lower-paid associates. These industries understand the difficulties of keeping employee productivity at a high and turnover at a low. Actual costs to replace an entry-level worker in healthcare runs into thousands of dollars. Can anything be…

It’s a rewarding feeling for HR professionals and mid-level managers when they attract rock star entry-level employees.  It’s equally deflating when a new hire isn’t working out or is lacking ambition. Questions then begin to come up between the hiring manager and recruiting staff. Why isn’t this associate working out? What could we do better…

In the years since the Great Recession, unemployment levels have fallen across the U.S. while economic growth in the country has rebounded. As a result, competition for entry-level talent is growing, and many employers are struggling with employee turnover. As this article is written for U.S. health systems, Catalyst Learning believes that benchmarking a few…

During times of full employment, healthcare systems often find it harder to fill entry-level roles, and HR leaders spend too much time recruiting! To retain top employees, it’s important to think about those “next level,” hard-to-fill roles and how to prepare motivated entry-level staff to someday fill them. While leaders can come from many different…

This article was written by the National Fund for Workforce Solutions, designating TriHealth Inc. (southern Ohio) as a CareerSTAT Frontline Healthcare Worker Champion employer.  TriHealth is Cincinnati’s fifth largest employer, bringing together two acute care hospitals and more than 120 locations. TriHealth provides a wide range of clinical, educational, preventive, and social programs. TriHealth’s on-hospital…

Providing educational opportunities to frontline co-workers is deeply rooted in the mission of Mercy, headquartered in Chesterfield, Missouri, whether they work in rural areas or the ministry’s largest hospitals. Leaders of Mercy recognize that education allows co-workers to realize their abilities, advance financially, and improve their own sense of dignity. Sister Mary Roch Rocklage, RSM,…

In 2002, Google took a bold step and got rid of its engineering managers. According to a Harvard Business Review (HBR) article, the idea was to allow its engineers, who didn’t see the value of managers, to focus on the tech and “not communicating with bosses or supervising other workers’ progress.” The short-lived experiment wasn’t…