Hospital First-Level Supervisors: Did COVID-19 Expose Weakness?

Entry-level associates in scrubs looking distraught

First-level supervisors/managers in U.S. health systems have many things demanding their attention each day. And that is during “normal” times! The 2020–21 virus pandemic created more challenges for managers in care delivery organizations, including inadequate capacity, supply shortages, and adjusting workforce capacity to cope with changing needs and patient demand. Even before the pandemic, many […]