Ncharge - Catalyst Learning Company

NCharge is an evidence-based curriculum that gives first level supervisory nurses the insights, interpersonal skills, and business knowledge they need to more effectively manage, inspire, and lead.

Why Choose NCharge?

NCharge is for nurses who desire to build management and leadership skills and/or want to learn about the business-related aspects of nursing. NCharge participants are both new and experienced in supervisory roles.

    Use Ncharge to:
  • Build your nurse leader pipeline

  • Accelerate change into adoption

  • Ensure a smooth transition from peer to leader

  • Impact financial awareness and results

  • Increase nurse engagement and retention

  • Improve patient care and outcomes

Courses

Five dynamic NCharge courses are set completely in the real-world, action packed context of a hospital unit. Courses can be used independently or as a complete series. The train-your-trainer NCharge model allows for alignment with your key messaging and reports, e.g. clinical quality indicators.

Charge Nurse Fundamentals
    Learning Objectives
  • Employ strategies for making a smooth transition from staff nurse to charge nurse position.

  • Enhance individual and unit performance by understanding the various roles of an effective charge nurse.

  • Apply qualities for successful leadership.

  • Create an individual action plan to identify challenges and maximize opportunities faced in today’s complex hospital environment.

  • Analyze the patient care and financial implications of hospital Value-Based Purchasing.

Critical Thinking Skills for Charge Nurses
    Learning Objectives
  • Differentiate decision making from critical thinking.

  • Demonstrate the benefit of applying critical-thinking skills to the decision-making process.

  • List four essential traits of critical thinkers.

  • Use critical-thinking process to make informed decisions.

Leading Change in a Dynamic Climate
    Learning Objectives
  • Integrate drivers of the rapidly evolving healthcare landscape into teammate discussions.

  • Accurately interpret teammates’ individual responses to change in the work environment.

  • Implement strategies to improve staff productivity by facilitating change-related transitions.

  • Collaborate with staff to improve change-related transitions impacting quality of care.

Supervisory Skills for Positive Outcomes
    Learning Objectives
  • Evaluate strategies for monitoring and reducing the incidence of Hospital-Acquired Conditions (HACs).

  • Apply communication strategies to confidently communicate practice concerns.

  • Employ a collaborative approach to managing conflict.

  • Utilize time management strategies to prioritize the work plan.

  • Demonstrate how to delegate tasks appropriately while maintaining accountability.

Employee Engagement and the Patient Experience
    Learning Objectives
  • Recognize key drivers of employee engagement and patient experience of care.

  • Examine the link between employee engagement and patient experience of care.

  • Analyze the role of the charge nurse in promoting employee engagement.

  • Assess your personal proficiency in promoting employee engagement.

  • Employ recognized skills of active listening, service recovery, effective feedback, and recognition to improve employee engagement and patient experience of care.

This activity has been approved by the Tennessee Nurses Association. The Tennessee Nurses Association is accredited as an approver by the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation. Each completed course provides 3.5 contact hours.

Tennessee Nurses Association
American Nurses Credentialing Center

Delivery Model

NCharge courses use a classroom-based, instructor-led training model. Sophisticated skills like communication, delegation, charge leadership, and critical thinking require ample practice time. That's one key reason that up to 70% of time in NCharge courses is spent in group discussions and interactive activities.

In interviews with 80 charge nurses and nurses managers, focus group participants expressed a preference for classroom-based training versus an online approach, citing the following benefits:

  • Frequent digital assignments create a habit of clicking through online courses without even reading material, in order to complete a test

  • Distractions while on the unit leave little time to do online work uninterrupted

  • Doing online coursework while at home creates overtime

  • Less ability to build relationships, share tips, practice skills, and ask questions


Instructor Focus. As with all training, a highly effective teacher is key to achieving your desired learning outcomes! Instructor training is delivered via webinar, or for large groups, in person. In-depth, high quality Instructor Guides allow for rapid instructor ramp-up and deployment of training.

Outcomes

Catalyst Learning uses the Kirkpatrick Learning Evaluation Model, the worldwide standard for evaluating the effectiveness of organization training, to measure NCharge results. We collaborate with customers to apply this four-level model before and after training to measure NCharge’s value to the organization. Learn more about The Kirkpatrick Model.

Cost of Nurse Turnover

Nurse turnover is expensive. The average cost turnover cost for a bedside RN is $37,700 to $58,400, and the average yearly nurse turnover rate is 17.2%. (Nursing Solutions Inc., National Healthcare Retention and RN Staffing Report, 2016). Nurses leave because of poor management, lack of professional development, and understaffing. Nurses also impact Value-Based Purchasing penalties and reimbursements, but may not always understand how. Costs from nurse turnover and VBP penalties add up.

What Others Are Saying About Us

Testimonials
  • "I loved the simulation where the unit needed to be scheduled. It's very subjective and difficult. I walked away knowing how flexible you have to be and asking myself, 'how can this be done better?'" - NCharge Participant

  • “The five practices of exemplary leadership were helpful. The whole presentation... helps to see the bigger picture of what we do.”- NCharge Participant

  • “Awesome!”- NCharge Participant

  • “The leadership stories of other, effective leaders were inspiring, creative and very helpful.” - NCharge Participant

  • “I learned to research facts more and base decisions on that and not on people’s opinions.” - NCharge Participant

  • “Very Good Scenarios, very realistic.” - NCharge Participant

Customer Stories
UTMB

The University of Texas Medical Branch, a Magnet hospital in Galveston Texas, recently implemented our nurse leadership curriculum, NCharge. By putting in place NCharge leadership training for charge nurses, UTMB has made significant improvements in patient satisfaction and nurse-to-nurse communication. Read More

Bristol Hospital

Bristol Hospital, an independent 154 licensed bed hospital in Connecticut, recently implemented our NCharge® "Nurses Learning to Lead" curriculum for their charge nurses. Following NCharge course implementation, Bristol has noticed improvements in effective communication and conflict resolutions skills, and how those skills effect patient care. The NCharge program also fueled interest in Bristol's nurse staff to pursue other continuing education opportunities and specialty certifications. Read More

From an administrative standpoint, the nurses are more cohesive as a team and moving towards a group environment where the charge nurses really stand out as leaders. They are really considering themselves as front line people and keeping their team members engaged. All of that correlates to the patient experience and how everyone is measured. Our people were skilled but now have more confidence in their skills and how to engage the nurses on their team and how enhance the patients experience. - Jaqueline Napier, Manager of Talent and Development at Saint Anthony Hospital, Chicago IL
The financial impact of value-based purchasing was a real eye-opener for everyone. I don’t think they realized the significant dollar amounts attached to not being reimbursed, as well as the penalties for not reaching certain targets. - Barbara Bonifico, Director of Nursing Excellence at University of Texas Medical Branch
Critical thinking, decision making, effective communication, and conflict resolution all help to advance our nurses' practice. The participants were most engaged in the communication and conflict style assessments. I believe it gave them a greater understanding of how effective communication and conflict resolution skills impact patient care. As the charge nurse, these skills are essential. - Kerry Yeager, Clinical Informatics Specialist at Bristol Hospital