Tag: healthcare training

Mercy serves millions of patients each year, with a health network that comprises more than 40 acute-care hospitals and nearly 900 physician and outpatient facilities across Missouri, Oklahoma, Kansas, and Arkansas. Mercy is the country’s seventh-largest Catholic healthcare system and employs more than 40,000 people. Mercy’s mission statement is to deliver patients a transformative health […]

The Spring and early Summer of 2020 has been turbulent, with regards to how our country’s public and private institutions are progressing and evaluating race in America. In particular our African American community, which has had more trouble in achieving the same economic prosperity that other groups have had. While much recent media attention has…

1 – Workforce Logistic Changes and Staffing Preparations Due to COVID-19 Training entry-level staff to stay safe in the hospital is a big trend this summer. As furloughed entry-level workers go back to work, they will need to know the safest way to work when every surface is a potential hiding place for COVID-19. Training…

As the impact of COVID-19 on hospitals across the U.S. continues to escalate, the minds and hearts of the Catalyst Learning team are with you and your organization who are providing an invaluable service to your communities as the frontline of patient care. Our office in Louisville, Kentucky has implemented social distancing protocols recommended by…

High employee engagement is critical for success in U.S. hospitals and clinics where customer service is crucial. Engagement is more than just a “feel good” public relations objective. It’s about encouraging and facilitating the staff who serve patients, families, and internal customers to be their best and most energetic selves. High engagement is also crucial…

As we enter this exciting new decade, what are the “can’t miss” tactics that healthcare Learning and Development (L&D) Directors should not miss out on? One “trend” probably isn’t the takeaway here, the key insight is that training opportunities will occur seamlessly in the flow of work. Compartmentalized trainings, like reading a manual, are being…

CNOs have a stressful role – it is tough being the biggest advocate for nurses in a healthcare organization, when up to 35% of the staff are nurses. There is a lot at stake and a lot of associates to lead. CNOs are responsible for quality, safety, patient satisfaction, labor, regulatory, compliance, budgets and the…

It’s a rewarding feeling for HR professionals and mid-level managers when they attract rock star entry-level employees.  It’s equally deflating when a new hire isn’t working out or is lacking ambition. Questions then begin to come up between the hiring manager and recruiting staff. Why isn’t this associate working out? What could we do better…

In the years since the Great Recession, unemployment levels have fallen across the U.S. while economic growth in the country has rebounded. As a result, competition for entry-level talent is growing, and many employers are struggling with employee turnover. As this article is written for U.S. health systems, Catalyst Learning believes that benchmarking a few…

During times of full employment, healthcare systems often find it harder to fill entry-level roles, and HR leaders spend too much time recruiting! To retain top employees, it’s important to think about those “next level,” hard-to-fill roles and how to prepare motivated entry-level staff to someday fill them. While leaders can come from many different…