Saint Anthony Hospital staff worked hard to improve its Leapfrog Hospital Safety Grade from a D in 2014 to an A in October 2016. The nonprofit, community teaching hospital in Chicago found one key to success came in providing front-line nurse leadership with increased confidence and management tools that would help improve hospital standards and […]
When the University of Texas Medical Branch (UTMB) assessed its training needs in late 2015, nursing leadership recognized a gap in charge nurse development. With no formal tools in place and a somewhat inconsistent structure to the Charge Nurse position, UTMB decided to take action. Catalyst Learning’s NCharge® courses were chosen to bring more commonality…
Introduction The American Organization of Nurse Executives (AONE) annual meeting was full of inspiration and great thought leadership. Among those presenting was Christina (Christy) Dempsey, CNO of Press Ganey. Christy’s talk went right to the heart of the link between nurse engagement and the patient experience and was supported by the rich data for which…
Nursing leadership and nursing management often are used as interchangeable terms, but they refer to two different things. Put simply, nurse leaders help influence a hospital’s high-level strategy, while nurse managers are charged with executing that strategy on a day-to-day basis. According to HRSA, about one-third of RNs are over age 50, and most nurses…
University Health System’s (UHS) focus on its front line employees is delivering outstanding outcomes that it’s Talent Development strategy has been designed to deliver. With an 81% student/employee job advancement rate for a group of its frontline employees, UHS has created an environment that is supportive of employee growth and organizational success. Appropriately termed their…
“Service support is increasingly important. There is a tremendous need for high customer service skills: think hospitality-minded members. We are trying to work with workforce boards and schools to prepare for a better fit for health care for our future.” Amy Barry, SVP and CHRO, Lakeland Regional Health With service support positions taking an increasingly…
The ability to think clearly and solve problems is a vital skill for healthcare employees, regardless of position or title. The decisions that frontline employees make can have an immediate impact on the efficiency of the unit, the quality of care received by patients and their families, and the reputation of the healthcare organization… and…
When transitioning from a staff nurse to a charge nurse position, it is important for new charge nurses to build trust and respect within the unit. With increased responsibilities as well as co-workers to manage, it helps to have a plan and an understanding of key nurse leader skills. Here are three winning strategies to…
While strong performance often secure promotions in healthcare and nursing management, first-time supervisors may be navigating uncharted territory when it comes to leadership skills. In other words, the best employees don’t always make the best leaders. Gallup reports that the #1 reason people quit their jobs is a bad boss or immediate supervisor. Poor leadership…
They’ve been compared to educators, mediators and even air traffic controllers. They may perform managerial tasks such as scheduling and evaluations, while also acting as liaisons to hospital leaders and physicians. They may often resolve conflicts and usually are agents of change setting a positive example for the entire staff. Ultimately, they must ensure the…
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