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Bend Surgery Center (BSC) is a freestanding ambulatory surgery center in Central Oregon, the first and largest in the area. It performs 13,000+ cases annually and enjoys high JCAHO approval rates; 99% of patients cite being satisfied and would recommend BSC to others. BSC’s mission is to provide a safe, comfortable, and healthy patient-focused environment. […]

McKinsey & Company Research Summary The below article is part 2 of a summary of the McKinsey & Company July 2022 report, entitled “Bridging the advancement gap: What frontline employees want – and what employers think they want.” Part 2 is a summarized look at the path forward for employers to help bridge the frontline…

This article is an executive summary of the July 2022 article by McKinsey & Company, entitled “Bridging the advancement gap: What frontline employees want – and what employers think they want.” This article focuses on surveyed responses from frontline associates, their barriers to advancement, and perceptions of employers. Our next article will be part 2…

As the healthcare system in the U.S. struggles with a shortage of nurses and clinical support occupations, administrators are burdened with the impact this has on patient safety, public health, and the financial costs of employee turnover. The cost of turnover, particularly in the field of nursing, is growing and the number of nurses currently…

In 2022, a major area of concern for HR leaders at U.S. health systems is keeping up with labor demands. Entry-level/lower paid non-clinical roles are hard to keep staffed right now. These roles have always had high turnover, even before the labor shortage. Hospitals have to compete with retail and hospitality sectors for the same…

A combination of patient surges in 2020-2022 and nursing shortages have forced healthcare organizations to pursue new strategies for care delivery, or alternative care models. Pre-pandemic care models are stretching thin during a nurse shortage, so many U.S. health systems are rethinking their labor resources. Health systems are deploying alternative care models to address a…

This health system newsletter is a summary of Catalyst Learning’s webinar entitled “Creating a Culture of Connection: Proven Strategies for Success.”  To watch the webinar, click here. The 2022 workplace is being reshaped with a lens toward how the employer-employee relationship is changing.  Workers are questioning their career choices, and employers are asking themselves what…

East Alabama Health (EAH) in Opelika, AL is a 340-bed hospital with regional clinics, that serves an 11-county area. With ~3,500 employees, EAH is the second largest employer in its metro-area, second only to Auburn University. The primary mission at EAH is to deliver high-quality, compassionate health care to every patient, every time. EAH has…

Organizational loyalty is cemented through relationships with supervisors and managers, but don’t overlook the importance of the Charge RN role to nurse loyalty and retention.  Turnover studies show that more often than leaving an employer, staff leave their first-level supervisor. Charge Nurses play a role in onboarding, coaching, patient experience and safety, and nurse retention. …

Every year Catalyst Learning asks its customers, Talent Management and Learning  leaders at health systems across the US, to help us understand front-line employee development priorities.  This focus of this year’s survey was non-clinical employees at the  entry and mid-levels. Not surprisingly, during the Covid/Delta staffing vortex, there are big concerns about staffing and skill…